23 February 2018,

 You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Lincoln. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.


Why We Need You

 Because we offer top of the line products and services, we need top of the line Customer Service Representatives who genuinely care about the customer and look at this opportunity as not just a job, but a career.


The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.


Key Sub Tasks

  • Respond to customer requests, resolving issues and promoting the brand
  • Establish customer rapport
  • Participate in training to increase skills
  • Maintain and update customer database with complete and accurate information
  • Conduct verbal and written communication in professional and timely manner
  • Maintain professional communication with team members and adhere to Star City’s policies


Desired Skills and Experience

  • 1 year minimum Call Center Experience, Preferred
  • Enjoy making outbound calls when needed
  • IT competent, Word & Excel proficient
  • Good typing skills
  • Ability to learn and use phone system
  • Highly organized with exceptional follow-through abilities
  • Strong verbal and written communications
  • Ability to build trust and demonstrate empathy
  • Personality that blends well with a fast-paced, goal-driven environment
  • Competitive individual contributor who also loves to win as a team
  • Highly motivated, flexible and great attitude on life
  • Bilingual is a plus


What We Offer

  • Our top performers are among the highest paid in Lincoln. You’ll have unlimited earning potential
  • Medical Insurance — dental, vision, life insurance, short-term and long-term disability
  • New technology, integrated software, multiple tools to help with your success within the company
  • 3% retirement matching
  • PTO time
  • A family. This is last on the list because it’s the most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together You’ll come to love our company outings, and you’ll build life-long friendships at
    Star City Heating & Cooling


If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Star City Heating & Cooling by visiting starcityair.com. When you’re ready, please follow the directions at <https://starcityair.com/about/> to apply for this position.

Equal Opportunity Employer

Apply Now

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